Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Notification of an refund claim should be made within 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalised books will not be eligible for a return. Please do not try to return books that have been purchased via a different platform.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, that is damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied via your original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@elainedlowton.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elainedlowton.com and details for the return will be issued to you.

Gifts

If the book was purchased as a gift and given to you or was marked as a gift when purchased and shipped directly to you refunds will be only be issued to the gift giver on the return is received.

Shipping returns

To return your product, you should mail your product to: 55 Parrotts Field, Old Essex Road, Hoddesdon, Hertfordshire EN11 0QX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds will not be processed until the goods are returned so tracked postage is recommended.